Privacy Policy
Effective January 1, 2026
Prime Springfield Spray Foam Insulation, springfieldinsulationcontractor.com, contact@springfieldinsulationcontractor.com
What this policy covers
This policy explains what Prime Springfield Spray Foam Insulation collects when you visit our website, call us or ask for an estimate, how we use it and what you can ask us to do with it. We're an insulation contractor in Springfield, IL, and we collect only what we need to answer you and do the work on your house.
It applies to this website, starting at our home page, and to the calls, texts and emails that come from it. If you want to know more about who we are before you share anything, our About page covers that.
Information you give us
When you fill out our contact form, call or email us, you may give us your name, phone number, email address, street address and a description of the job, like a drafty room over the garage or an attic that runs hot upstairs. You may also send photos or tell us things about your house, such as its age or what's already in the attic.
Our contact form is run by an outside form service, so what you type into it passes through that service before it reaches us. That service handles your entries under its own privacy terms.
Information collected automatically, including cookies
Like most websites, ours can collect basic technical details when you visit, such as your browser type, device, general location based on your IP address, the pages you look at and how you arrived at the site. We use this to see which pages people find useful and to fix anything that isn't working.
Some of this is gathered with cookies, which are small files your browser stores, and with analytics tools from outside providers. You can block or delete cookies in your browser settings, and the site will still work for reading pages and reaching us.
How we use your information
We use what you give us to reply to you, schedule and carry out an estimate, do the job, send invoices and follow up on the work. We may also use your address and job details to plan the visit, so the crew shows up with the right material.
We don't sell your personal information, and we don't rent or trade our customer list. We won't add you to marketing emails unless you ask, and you can tell us to stop contacting you at any time.
Who we share it with
We share information only with the people and services that help us run the business, such as the form service, our phone and email providers, website hosting and analytics, and the tools we use for scheduling, billing and payments. They get only what they need to do that work for us.
We may also share information if the law requires it, to protect our rights or safety or those of others, or if the business is ever sold and your records move to the new owner, who would then be bound by this policy.
How long we keep it
We keep your information only as long as we need it to answer your request, finish and stand behind the job, and meet our tax, accounting and legal obligations. Job records for completed work are usually kept longer than a message from someone who asked a question and didn't book.
When we no longer need something, we delete it or remove the details that identify you.
Your choices and rights
You can ask us what personal information we hold about you, ask us to correct it, or ask us to delete it. We'll do that unless we have to keep certain records for legal or accounting reasons, and if so we'll tell you which ones.
Depending on the state you live in, you may have other privacy rights under state law. We won't treat you differently for asking about or using any of them. To make a request, reach us through the contact page, and we may ask a few questions to confirm it's really you before we act on it.
Keeping your information safe
We take reasonable steps to protect what you share, such as limiting who can see customer records and using providers that secure their systems. No website or email service is perfectly secure, so please don't send payment card numbers or passwords through the contact form or by email.
Children's privacy
This website is meant for adults arranging work on a home or building. We don't knowingly collect information from children under 13, and if we learn that we have, we'll delete it.
Changes to this policy
We may update this policy when our tools or the law change. The current version is always the one on this page, and if a change is significant we'll make that clear here.
How to raise a privacy concern
If you have a question or a concern about your information, call us at (217) 210-0709 or send a message through our contact page. We're available Mon–Fri from 7 AM to 11 PM and Sat–Sun from 6 AM to 10 PM, and we'll look into it and tell you what we've done.